Privacy Policy

Last updated May 2024

Introduction:

Webb Ellis Pharmacy (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.webbellispharmacy.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

Collection of Your Information:

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

The information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfil and manage purchases, orders, payments, and other transactions related to the Site.
Generate a personal profile about you to make future visits to the Site more personalised.
Increase the efficiency and operation of the Site.
Monitor and analyse usage and trends to improve your experience with the Site.
Notify you of updates to the Site/s.
Offer new products, services, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.

Disclosure of Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third-party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties.

Security Of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties.

Options Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account
Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Noting your preferences at the time you register your account with the Site
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Address: Webb Ellis Pharmacy,
Unit 50 Sir Frank Whittle Business Centre,
Rugby,
Cv21 3XH

Telephone number: 07706640696

Email: webbellispharmacy@yahoo.com

Delivery

All NHS Prescriptions are delivered directly to your door for free ensuring that you get your medications with ease.

Returns

From time to time you may end up with unwanted medicines. This might be because your medication has changed or you have not used as much of the medicine as was expected, or any other reason.

Under the NHS rules, you are not permitted to access our pharmacy in person to return these medicines and instead, you must contact us by phone or email and we will discuss with you the best process for returning your medicines to us. We may need to send you special packaging to use for returning your medicines and there are some things that we are not permitted to accept due to health and safety rules.

You can return unwanted medicines to any pharmacy and not just the pharmacy that you received them from.

If you need to find a pharmacy near you, access Google Maps now and simply type in “Pharmacy”.

Terms and Conditions

By using our services, you are confirming that you have read and understood and agree to be legally bound by these Terms and Conditions. By accepting these terms you, therefore, enter into a contract with us for the provision of the Services described below.

These terms apply to you (“the Account Holder”) and your use of our website, any associated apps and services delivered by us, Webb Ellis Pharmacy, a company incorporated in England and Wales.

We operate an NHS distance selling pharmacy at Webb Ellis Pharmacy (the “Pharmacy”, “we” or “us”). The Pharmacy is registered with the General Pharmaceutical Council as Webb Ellis Pharmacy with registration number (insert). The superintendent pharmacist is Kirit Mistry.

We may use companies such as Royal Mail or couriers to deliver your prescriptions and in places below these other parties are referred to as “Partners”.

Changes to our Terms and Conditions:

We reserve the right to make reasonable modifications to these terms at any time without notice by posting the changes on this page. You agree that we will treat Your continued use of the Site as acceptance of these terms as may be amended from time to time.

Electronic Prescription Service Sign Up and Actions:

By using our Pharmacy you agree to nominate our pharmacy at the time of sign up as your NHS EPS pharmacy. This means that all of your NHS prescriptions issued electronically will automatically be sent to our pharmacy. You also agree that at the point of you placing orders for medication, we will automatically check your nomination status with NHS records and re-nominate you to our pharmacy if necessary. In addition, we will also verify your registered GP practice and automatically update your account, as required. This is necessary to ensure your orders always reach the correct GP practice. If at any point you want to remove your nomination, please contact us and we will action within two working days.

Urgent Deliveries:

We recognise that there may be times when you cannot wait for delivery from us and in these circumstances, we may be able to transfer your prescription to your nearest high street pharmacy, provided you give consent for us to do so.

How does our service work?

We are an NHS distance selling pharmacy. This means we do not provide services to you face to face, but we can use technology to allow you to contact us or to speak to use via live video link. Once you nominate us, your prescriptions are sent to us electronically and we deliver them to you via the most appropriate method. We will keep you updated about the progress of your prescription and the expected delivery time.

We will not be able to dispense medication unless we are in possession of a valid prescription (either electronic or paper).

You agree that the pharmacist or pharmacist technician responsible for your order can access your NHS Summary Care Record if clinical and/or safety information is needed deemed appropriate to improve your care.

We do not take responsibility for paper prescriptions sent to us that become lost in the mail.

Who is responsible for what?

You are responsible for complying with these Terms. Please see the section below “What are my obligations?” for further details.

The Pharmacy: We are responsible for ensuring that your prescriptions are dispensed correctly and in accordance with General Pharmaceutical Council standards and guidelines, our NHS Terms of Service (where applicable) and these Terms. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. The material displayed on our site (which includes the blog on the site) is provided without any guarantees, conditions or warranties as to its accuracy.

You have certain legal rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled. You should always seek independent legal advice if you are in any way unsure about your legal rights or our obligations to you.

If we breach these terms then we shall only be liable for losses that are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you as relevant at the time of entering these Terms. We do not accept liability for matters outside of our control, such as acts of terror or act of God.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Your use of, or inability to use our site; or
Your use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

Please note that we only provide our site for use by patients accessing NHS services. You agree not to use our site for any commercial or business purposes.

What do you have to do?

Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site.

You, the Account Holder, are responsible for the information you provide to us about yourself, your GP and your medication; and any information given on behalf of someone else as their proxy.

You confirm that all information provided to us is and remains accurate.

If you do not provide accurate information you could be putting yourself or the person you are managing medication for at serious risk.

You are responsible for checking and taking any medication correctly. You must check the spelling and dosage information and follow the clinical directions provided with all medication. You should review the patient information leaflet provided with the medication. If at any point the information that appears on The Pharmacy contradicts the information provided by your GP please contact us immediately. You agree that the information provided by your GP and in the patient information leaflet take precedence over any information provided by The Pharmacy.

You confirm that you are requesting medications for your own personal use only or the use of someone you are acting as a proxy for. Medications should never be shared with any other person.

You agree to keep your The Pharmacy login details confidential and not to share them with any other person.

If you are exempt from paying the prescription charge, you agree that you are legally responsible for ensuring that your exemption reason is correct, up-to-date, and maintained; this responsibility extends to any other people that are listed on your account. You agree not to use any Service provided by us for any unlawful purpose, including requesting medications that have not been prescribed to you or the person you are managing medication for by a registered healthcare professional.

If you opt to have medication delivered, you agree to ensure that it is safe for items to be put through the letterbox of your chosen delivery address, particularly with regards to safeguarding children or pets.

If you do not pay for your medication, you will be required to declare your exemption status and provide appropriate supporting evidence may be needed. Supplying false information (including failing to notify us when your exemption expires) constitutes fraud, for which you may be prosecuted and/or fined.

Unwanted Medication

Once dispensed, you will be unable to cancel the order, return the medication or receive a refund. Any unwanted medicines must be disposed of by returning the medication to our pharmacy (contact us for details of returning medication to the pharmacy as you cannot do this in person) or to any other pharmacy.

Ordering of medication

Most GP practices will allow pharmacies to order medication. In the event your GP practice will not allow third-party ordering, we will contact you. We can receive prescriptions electronically from your GP. Please inform us approximately 7 days before you run out of your medication so that we can place your order and you receive your medication on time. If you are ordering for the first time, please allow 10 days before your medication runs out.

Receipt of Prescriptions

Once we receive your prescription, we aim to dispense medication within one or two days Once our trained staff have dispensed your medication, our qualified pharmacists will clinically check your prescription and medication and it will be packaged.

Delivery

Prescriptions must be approved by a prescriber before they can be dispensed and delivered to you. We deliver your medication by Royal Mail in discreet, unbranded packaging. Most medication can be simply posted through your letterbox or a place of your choice. For your safety, some medications, such as Controlled drugs and refrigerated items will require a signature on delivery. Refrigerated items are delivered in temperature controlled packaging, keeping the temperature of medication within the package regulated between 2°C and 8 °C.

Please allow 2 to 3 days for delivery. We are unable to change addresses once an order has been placed. We only deliver to UK addresses. Unfortunately, we are unable to send medication outside the UK. If you require an item urgently, we may be able to send it by Royal Mail Special Delivery, but there may be a small charge. Please contact us for further details.

Emergency Supply

If you urgently need medication, contact your prescriber immediately to arrange a prescription. In the event you have run out of medication we may be able to provide you with an Emergency Supply of your medication. We are happy for you to contact the pharmacy with this request and will try our best to help you. There may be some medication we are unable to give in this type of scenario and supply will be at the discretion of the pharmacist. The pharmacist may contact your GP when you make this request.

Cancellations

You have the right to cancel orders up until the point that your medication is dispatched. We are unable to cancel the orders on or after the date of dispatch.

Complaints Policy

We at Webb Ellis Pharmacy are committed to delivering innovative patient care. You are at the heart of what we do. We are friendly, dedicated and always happy to help. If there is something you are not happy about, we would like to know. Any feedback is related to the team and we can use this feedback to improve our services.

If you have a complaint, we would like to hear about it. In the first instance, you can directly contact our superintendent pharmacist in who has procedures in place to investigate incidents.

Please write to:

Address: Webb Ellis Pharmacy,

Sir Frank Whittle Business Centre,

Butlers Leap,
Great Central Way,
Rugby,
CV21 3XH

Telephone number : 07706640696

Email: webbellispharmacy@yahoo.com

We aim to acknowledge all formal written complaints within three working days of receiving them and to respond within five working days of receipt.

If you are not satisfied with how we have dealt with your complaint, you can contact our regulator, the General Pharmaceutical Council by submitting an online form: www.pharmacyregulation.org/contact-us/ or calling 020 3365 3400.

What laws apply and what rights do I have to make a complaint?

These Terms are governed by the laws of England and Wales and any dispute, question or remedy shall be determined exclusively by the courts of England and Wales. These Terms are only available in the English language. If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. If you wish to make a complaint, you can contact us as set out below and you can also contact NHS England to make a complaint about our service and/or the General Pharmaceutical Council – which acts as the regulator of all pharmacies in England.

How can I contact you?

Address: Webb Ellis Pharmacy,

Sir Frank Whittle Business Centre,

Butlers Leap,
Great Central Way,

Rugby,
CV21 3XH

Telephone number : 07706640696

Email: webbellispharmacy@yahoo.com